Pimp my Lashes UK

PRODUCT RETURNS

Returns can be made within 14 business days from the date the shipment was received by the Buyer. Refunds will be issued using the same method of payment as the original transaction, unless the Buyer explicitly agrees to an alternative solution.

For a return to be processed successfully, the product must:

• Be packed in a cardboard box or other packaging that adequately protects the goods,
• Include a proof of purchase,
• Include the order number.

Returned products must have their original, intact packaging and must not be opened or used.

Products that are damaged or show signs of use are not eligible for a return.

The cost of return shipping is covered by the Buyer.

Return Address:

Egorium, Eliza Gryndzia, Blaikie's Quay, Aberdeen, Union Point, AB11 5PW

COMPLAINTS

In the event of a complaint, please send your claim via email to: pimpmylashesuk@gmail.com

The complaint submission should include:

• The order number,
• Photos of the product being complained about,
• A detailed description of the issue.

Upon successful review and approval of the complaint, we will refund the funds for the affected products or take alternative actions in accordance with applicable regulations.